Privacy Policy

Hayek Medical Devices · Effective October 15, 2026

Hayek Medical Devices (“Hayek Medical,” “we,” “us”) respects your privacy. This policy explains what information we collect through hayekmedical.com, our forms, phone calls, and text messages, and how we use and protect it.

1. Information we collect

Information you give us. Name, email, phone and mobile number, mailing address, and the reason you contacted us. If you are a patient or caregiver, this may include date of birth, insurance details, prescribing physician, and health information needed to evaluate and coordinate BCV therapy. If you are a clinician, this may include your practice name, NPI, and contact details.

Information collected automatically. IP address, browser type, pages visited, and similar data collected through cookies and analytics tools when you use our website.

2. How we use your information

  • Respond to inquiries and referrals
  • Verify insurance coverage and coordinate orders, evaluations, and equipment delivery
  • Communicate with you by phone, email, and, with your consent, text message
  • Work with your physician and our homecare partners to provide therapy
  • Improve our website and services
  • Meet legal, regulatory, and quality obligations, including FDA requirements

3. Health information

We handle health information in line with the Health Insurance Portability and Accountability Act (HIPAA) where it applies. Where a separate Notice of Privacy Practices applies to the health information we or our partners hold, that notice governs and is available on request.

4. How we share information

We do not sell your personal information. We share it only as needed to provide our services:

  • With your physicians, homecare and durable medical equipment partners, and insurers to evaluate, bill for, and deliver therapy
  • With service providers who host our website, CRM, and communications under contracts that require them to protect it
  • When required by law, court order, or to protect the rights and safety of patients, our company, or others
  • In connection with a merger, acquisition, or sale of assets, subject to this policy

5. Text messaging (SMS)

If you opt in to Hayek Medical BCV Updates, we use your mobile number only to send the messages described in our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply.

6. Cookies and analytics

We use cookies and analytics tools to understand how visitors use our site. You can block or delete cookies in your browser settings; some site features may not work without them.

7. Data security

We use administrative, technical, and physical safeguards, including encryption and multi-factor authentication, to protect your information. No system is completely secure, and we cannot guarantee absolute security.

8. Data retention

We keep information as long as needed for the purposes above and to meet legal, regulatory, and record-keeping requirements.

9. Your choices

You may ask to access, correct, or delete your personal information, or to stop receiving emails or texts, by contacting us below. Some records must be kept by law. We will not discriminate against you for making a request.

10. Children

Our website is not directed to children under 13. Information about patients under 18 is provided by a parent or legal guardian.

11. Changes to this policy

We may update this policy. The effective date above shows the latest version.

12. Contact us

Hayek Medical Devices
Phone: (855) 243-8228
Email: privacy@hayekmedical.com